Technical Support

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Job Location: Carrollton, TX

Company Name: Collabera

Date Posted: 2020-04-29

Employment Type: FULL_TIME

Description:

Company Description

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs.

Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance Disability Insurance.

Job Description

Position Details:

Industry: Mass Media

Work Location: Carrollton, TX

Job Title: Help Desk Support

Duration: 5+ months

Pay-rate: $18/hour on W2

Responsibilities:

• As a Technical Support Representative, you will be resolving technical problems reported by tax practitioners from the major accounting firms and Fortune 500 companies.

• With using active listening skills, you will:

• Provide front line queue support for customers; communicating technical support processes to customers in clear and understandable terms.

• Problem solving by collecting data, establishing facts, and drawing valid conclusions in a timely basis.

• Consistently exceeds customer expectations for service quality and is able to identify needs and solutions for improving customer experience.

• Meet call metrics and standards as defined by the department, and enter all requests into SFDC database.

Qualifications:

• High School diploma or equivalent required; Bachelor's degree preferred.

• 1-2 years experience in a call center environment.

• 2+ years experience in a technical environment.

• Professional demeanor; ability to interact positively with customers.

• Superior interpersonal and oral/written communication skills with the ability to relate well and cooperate with others.

• Solid working knowledge of the Windows Operating System, including but not limited to Windows 7.

• Solid working knowledge of Windows registry, file and folder security, local/domain user security, and operating system troubleshooting.

• Working knowledge of SQL 2008 R2 preferred.

• Must be knowledgeable in supporting Internet Browsers (IE, Chrome, Firefox, etc...).

• Understanding of standard client/server, networking and internet fundamentals.

• Understanding of MS Office and support of add-in services.

• Requires strong organizational and time management skills.

• Knowledge of Windows Server 2003/2008 or Terminal Services a plus.

• MCSE or other technical certifications a plus.

Additional Information

To schedule an interview, please contact;

Monil Narayan

973-929-3861

Technical Support
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