Desktop Support Analyst

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Job Location: Pittsburgh, PA

Company Name: Vaco

Date Posted: 2020-04-28

Valid Through: 2020-05-18

Employment Type: FULL_TIME

Description:

Job Description

IT Support / HelpDesk professional that will provide operational day-to-day support for all PC Refresh activities.

Essential Job Functions
• Provide day-to-day operational service and support for PC Refresh activities, to include: image and build, quality assurance/testing, user data migration, PC deployment, application installation/re-installation/de-installation, and asset tracking
• Ensure all information is tracked accurately in ServiceNow
• Conduct break/fix when needed in order to ensure a smooth PC migration
• Monitor and report on performance, deliver results to designated PC Refresh team lead
• Document PC Refresh problems and resolutions for future reference, where applicable
• Perform corrective procedures for prevention of loss or system recovery of desktop services and infrastructure

Education/Certifications
• High school diploma or equivalent, Bachelor's/Associate's

Experience/Minimum Requirements
• Minimum of three (3) years of experience in computer systems or IT support preferred
• Prior hardware refresh/migration experience
• Professional appearance and demeanor are required as this is a highly visible role

Desktop Support Analyst


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